These Terms and Conditions govern your use of UpgradeTravelCo.com and the travel-planning services provided by Upgrade Travel Co. By requesting, approving, or purchasing travel arrangements through Upgrade Travel Co., you acknowledge and agree to these terms.

Our Role

Upgrade Travel Co. is an independent travel agency. Shaniek Green is an Independent Travel Advisor for InteleTravel.com.

Upgrade Travel Co. assists clients with researching and coordinating travel arrangements offered by independent suppliers, including airlines, cruise lines, hotels, resorts, tour operators, transportation providers, excursion operators, and travel-insurance providers.

Upgrade Travel Co. does not own, operate, manage, or control these suppliers.

Quotes, Prices, and Availability

Travel quotes are based on the information available when the quote is prepared. Prices, promotions, schedules, availability, taxes, fees, and supplier requirements may change without notice.

A quote does not guarantee a reservation or price. Travel arrangements are not confirmed until the applicable supplier accepts the booking and required payment and issues confirmation.

Travelers are responsible for reviewing all names, dates, destinations, accommodations, and other details before approving a reservation. Names must match the traveler’s government-issued identification exactly.

Payments

Travel payments are processed directly by InteleTravel or the applicable travel supplier. Upgrade Travel Co. does not accept travel payments through personal payment accounts.

By providing payment authorization, the traveler authorizes the applicable supplier or booking provider to charge the approved amount.

Travelers are responsible for making all deposits and final payments by the stated deadlines. Failure to make a required payment may result in cancellation without notice and the loss of previously paid amounts.

Cancellations, Changes, and Refunds

All reservations are subject to the applicable supplier’s cancellation, change, refund, and no-show policies.

Deposits and payments may be nonrefundable or subject to penalties. Upgrade Travel Co. cannot waive or modify a supplier’s terms.

Any request to cancel or change a reservation must be submitted in writing. A request is not effective until it has been received, processed, and confirmed by the applicable supplier.

Refund eligibility and processing times are controlled by the supplier. Upgrade Travel Co. cannot guarantee that a refund will be approved or completed within a particular period.

Travel Insurance

Travel insurance is strongly recommended to help protect against certain unexpected events, including trip cancellation, interruption, delay, medical emergencies, evacuation, and baggage loss.

Coverage varies by policy. Travelers are responsible for reviewing the policy’s benefits, exclusions, limitations, and claim requirements.

If a traveler declines offered travel insurance, the traveler accepts responsibility for losses that might otherwise have been covered and may be asked to complete a travel-insurance waiver.

Passports, Visas, and Entry Requirements

Each traveler is responsible for obtaining and carrying all required travel documents, including passports, visas, identification, vaccination documentation, parental consent forms, and any required travel authorizations.

Travelers must verify current entry, exit, transit, health, and passport-validity requirements directly with the appropriate government authorities before departure.

Upgrade Travel Co. is not responsible when a traveler is denied boarding or entry because of missing, inaccurate, expired, or insufficient documentation.

The U.S. Department of State recommends checking passport validity and destination-specific visa requirements early in the planning process. 

Health, Safety, and Travel Advisories

Travel involves risks that may be affected by weather, illness, political conditions, crime, natural disasters, government actions, and other circumstances.

Travelers are responsible for evaluating personal health and safety needs and reviewing current government advisories and destination requirements.

Upgrade Travel Co. does not provide medical, legal, immigration, or safety advice.

Supplier Changes and Events Beyond Our Control

Suppliers may change itineraries, schedules, aircraft, ships, hotels, excursions, or other travel components.

Upgrade Travel Co. is not responsible for delays, cancellations, missed connections, closures, strikes, weather events, natural disasters, epidemics, government restrictions, civil unrest, acts of terrorism, or other circumstances outside our reasonable control.

We will provide reasonable assistance when disruptions occur, but any remedy, credit, or refund remains subject to the applicable supplier’s rules.

Special Requests and Accessibility

Travelers should disclose mobility needs, dietary restrictions, medical considerations, accessibility requirements, and other special requests before booking.

Upgrade Travel Co. will communicate reasonable requests to suppliers but cannot guarantee that a supplier will accommodate them.

Traveler Conduct

Travelers must comply with supplier rules, local laws, and instructions from travel providers and government authorities. A supplier may refuse service or remove a traveler whose conduct is disruptive, unsafe, unlawful, or inconsistent with its policies.

Any resulting expenses are the traveler’s responsibility.

Website Information

We make reasonable efforts to keep website information accurate. However, destination information, promotions, images, amenities, and travel requirements may change.

Website content is provided for general informational purposes and should not be treated as a guaranteed offer unless confirmed in a written booking confirmation.

Third-Party Websites

Our website may link to InteleTravel, Travefy, travel suppliers, government agencies, social-media platforms, and other third-party websites.

Upgrade Travel Co. does not control and is not responsible for the content, security, availability, terms, or privacy practices of third-party websites.

Limitation of Responsibility

To the fullest extent permitted by law, Upgrade Travel Co. is not responsible for the acts, omissions, errors, delays, failures, or insolvency of independent travel suppliers.

Nothing in these Terms and Conditions is intended to waive any consumer right that cannot legally be waived.

Privacy

Personal information is handled according to the Upgrade Travel Co. Privacy Policy. Information may be shared with InteleTravel and applicable travel suppliers when necessary to research, reserve, manage, or support travel arrangements.

Changes to These Terms

Upgrade Travel Co. may update these Terms and Conditions periodically. Changes will be posted on this page with a revised effective date.

Terms applicable to an existing reservation may also include the supplier terms presented when the reservation was approved and purchased.

Contact Us

Questions regarding these Terms and Conditions may be directed to:

Upgrade Travel Co.
Shaniek Green
Email: shaniek@upgradetravelco.com
Telephone: (404) 804-9011
Website: https://UpgradeTravelCo.com